This help section covers all the topics regarding the WebMail’s structure and usage. You should be able to find all the info and answers in it if the WebMail is difficult for you to understand or its functions are more complicated than you anticipated. Of course you can always write to us at info@hostorange.com, if this help information does not solve your problem.

The WebMail is a highly-sophisticated tool designed to help you manage your e-mail addresses and messages and to change various options regarding them. This powerful web tool will be all you need to replace your standard e-mail client and accomplish most of the common tasks with great ease. Just log in!

In order to begin your work with the WebMail, you will need to log in. You can always reach the login page at http://yourdomain.com/mywebmail. To successfully log in, you will need to fill in your username and password. The username and password were created by you in the Control Panel interface. Please be sure to enter the key words correctly: the system that examines them is case sensitive and even an additional space at the end will count as a character, resulting in an unsuccessful login.

To Read a message, no matter what folder it is located in, click on the message’s return address or on its subject. An icon on the left of every message item reveals the message’s status – whether it has been already read or whether it has an attachment.

To Compose a message, click on “Compose” from the main navigation menu. Once inside, complete the field To: (as well as, if desired, the Cc: and Bcc: fields) with the recipients’ e-mail addresses (note that it is of course not obligatory to fill in the Cc: and Bcc: fields, and they have the same function as the To: field). Another useful way to fill the To: field is to use the listbox, located in the bottom left portion of the screen. It contains all your contacts and groups. To use it, select directly a contact from the listbox and it will be automatically inserted in the To: line. If you select a whole group, all the contacts from it will be filled into the To: field. You can also add an attachment to your new outgoing message by clicking on “Add Attachments”. Once inside, browse for the file you want to attach and, after making the selection, click on Attach. After a short while the filename will be listed in the List of Attachments, which means that you have successfully attached it. You may click on “Ok” to continue and send the mail or you may add another attachment. Also, you can remove an attachment by selecting it from the list and clicking on “Remove”. When you are back in the “Compose” dialog page, fill in the Subject and the Message body and click on “Send”.

To Delete a message, simply select its checkbox and click on “Delete”, being positioned in any folder. The message can also be deleted while it is opened for reading by clicking on “Delete”. Multiple messages can be selected and deleted.

To Reply to a message, click on the “Reply” button while the message has been opened for reading and follow the procedure as if you are sending a new message. The return address and the subject will automatically be filled with the sender of the message to which you are replying.

To Forward a message, open it for reading and do the following: open the drop-down list that states “Forward” and select one of the two options: “as attachment” or “only the message”. The “as attachment” option means, that the message you have opened will be sent as an .eml file, the other option is similar to the reply function – the message will be transferred to a compose dialog page and you will only have to fill in the new recipient’s address. After this, just click “Send”.

To View the headers of a message, open it for reading and click on “View all headers”. The headers will be displayed instantly in the upper window, where you can scroll to see them to the end.

To Create a folder, click on “Create & Manage Folders”, located at the left of the screen. Once inside, enter the desired name of the folder and click “Create”. The folder names must be unique and are entered case sensitive. All folders are displayed in the left portion of the screen and a number beside the folder’s name indicates how many messages the folder contains.

To Delete a folder, click on “Create & Manage Folders”, located in the left of the screen. Once inside, select the desired folder’s checkbox and click on “Delete”. Take into account that the “Inbox”, “Trash” and “Sent” folders cannot be deleted and you can only select one or more folders you have already created.

Your address book is organized in groups, where every group contains one or more personal contacts. You can have only one group, filled with all the addresses you need to create, or you can sort them into different groups so that you can take advantage of the advanced sending feature – in the bottom left corner stands a listbox with all your e-mails contacts and groups. While being in the “Compose” dialog, you can directly select a contact from the listbox and they will be automatically inserted into the To: line. The advantage you will enjoy with the creation and sorting of groups is that, when clicking on the whole group object in the listbox, the message will be prepared to be sent to all members of the appropriate group. This is quite useful when sending messages to many people with different purposes.

To Create a new group, enter the Address Book, write a new name in the only field there and click on “Create”. In this screen you will be able to monitor how many items every group contains. After creating the group, it will automatically be added in the listbox, mentioned above.

To Delete a group, enter the Address Book, select its checkbox and click on “Delete”. All the e-mail contacts that existed in this group will be deleted permanently with the group. The “Main” group cannot be deleted. After deleting the group, it will automatically be excluded from the listbox, mentioned above, along with all the e-mail addresses in it.

To Add items in the Address Book’s groups, enter a message for reading and click on “Add to Address Book”, thus adding the sender of the message directly to the “Main” group. You can always move it to another group later. Another way of creating new items in the groups is to enter the Address Book, then click on the group that will contain your new contact, enter the Username and E-mail fields and click “Create”. The new contact will automatically be added in the list of contacts for this list and in the listbox mentioned above.

To Edit items in the Address Book’s groups, click either on the User Name or on the E-mail of the desired contact and set the values again, before clicking “Update”.

To Delete a contact in the Address Book’s groups, select its checkbox and click on “Delete”. After deleting the contact, it will automatically be excluded from the listbox mentioned above. You can delete multiple contacts.

To Move a contact from one group to another, select its checkbox and choose, from the dropdown list labeled “Move To”, the desired destination folder.

The Options section introduces the possibility of changing various options concerning your personal WebMail settings. The changes you make here affect only the e-mail address you are logged in with. They are valid not only for the current session, but permanently.

To Change your Name, the name that the people who receive messages from you will see, enter a text string into the field next to the “Name” label and click “Update”.

To Change your reply address, enter a valid e-mail address into the field next to the “Reply Address” label and click “Update”.

To Change your signature, enter a text passage into the field next to the “Signature” label and click “Update”. The signature is a personal text which is automatically put in the end of every message you send. With each message you will be given the option of choosing whether this text is actually added or not.

To Change the encoding of the messages you read, select a value from the dropdown list next to the “Select Encoding” label and click “Update”.

To Change your time zone, select a value from the dropdown list next to the “Select your time zone” label and click “Update”.

To Choose an automatic refresh time of your mailbox, select a value from the dropdown list next to the “Select Inbox Refresh time” label and click “Update”. This option is quite useful when you receive a lot of mails, but you cannot focus your attention only on the WebMail page; with this option you will be able to leave it in background.

To Choose a number of messages per page, select a value from the dropdown list next to the “Select messages per page” label and click “Update”. This value sets the messages per page count for all your pages in the WebMail interface. If the number of items is larger than what you set here, new pages will be created.

To Select your time format, select a value from the dropdown list next to the “Select time format” label and click “Update”. You can choose from either International time format or US time format.

To Decide whether the messages you delete are automatically deleted, or simply moved to the Trash folder, select a value from the dropdown list next to the “Delete options” label and click “Update”. Please proceed with care when setting this option, because permanently deleted messages cannot be recovered.

To Scroll through the pages that have been created, open the dropdown list labeled “Select Page” and choose a number. The pages will be created only if the count of the items per page is exceeded; this is an option you can manually set in the Options page.

To Search through the messages for a specific string match, enter a keyword in the field in the top right corner and click “Search” right next to it. A result page will be loaded to display any matches.