:: HELP ::

Overview

This help section covers all the topics regarding the Control Panel’s structure and use. In it you should be able to find all the info and answers, in the event that the Control Panel is difficult for you to understand or its functions are more complicated than you anticipated. Of course, you can always write to us at info@hostorange.com if this help information does not solve your problem.

The Control Panel is a package of tools designed to help you set your hosting account and to change various options regarding your web sites. This powerful web tool will be all you need to begin your work and to finish your project, from uploading your site to creating your e-mail accounts. With the help of the Control Panel you will realize that creating your Internet presence could not be easier. Just log in!

Control Panel Introduction

In order to begin your work with the Control Panel, you will need to log in. You can always reach the login page at http://yourdomain.com/mycp. To successfully log in, you will need to fill in your username and password. The username and password will have been assigned to you automatically when you did your registration. Please be sure to enter the key words correctly: the system that examines them is case sensitive and even an additional space at the end will count as a character, resulting in an unsuccessful login.

The Control Panel is available to you 24 hours a day, 7 days a week and requires no additional help or assistance from our support personnel. However, you should always feel free to ask us anything by email at info@hostorange.com or connect with us directly at our support site available for you at http://www.supportmyhost.com.

Home and Starting Site

When you have successfully logged in, you will find yourself at the home page of the Control Panel. This main page already gives you some brief data regarding the status of your account and the balance of the resources usage. The page is also a gateway to all of the functions in this Web tool. In order to access these options, click on the label of the desired option and begin your work. The Status window provides information about the last time you used the Control Panel, the name of your domain and your username, as well as your signup and expiration dates. The resource usage window provides information about how you have used the available resources of your hosting account and is a good reminder in case you use your hosting account intensively. The Status and Resource Usage windows will always be available for you to examine on the left side of every page. If you have more than one hosting account with our company, you can always click on the button “Log Out” in order to be instantly logged out and to receive the opportunity to log into your other hosting account’s Control Panels.

My Account

Under “My account” you will be able to edit all the personal data regarding your hosting account. If you haven’t done this correctly upon registering with us or you wish to change any of these values, you can do so at any time here. This section provides editing of your First and Last Names, your Address, Country, State and City, telephone, fax and ZIP code, as well as the time zone where you are located. At a later stage you will also be able to change the language of the Control Panel. In order to introduce the changes you have made you should click on the gray button “Update”. You can always return to the main page without updating anything with a single mouse click on the buttons “Back” or “Home”, which are positioned at the top of the page.

In this section you can also change your hosting account’s password. Please note that the process of changing the password is independent from the other data updating mentioned above. Changing the account’s password does not require you to enter the old password; you will need only to enter the new password twice and then click on the gray button “Update”, located at the very bottom of the page. We would strongly recommend that you change your password regularly to ensure greater security.

CP Users

If you’d like to give someone else the opportunity to work with your Control Panel, but you are reluctant to give him your main login account, you can create additional Control Panel login accounts with specific permissions of usage and selected sections of the Control Panel, to which the new CP User can have access. All this can be achieved in this section.

Under this section you can perform the following tasks:

Create a new CP User

To Create a new CP User, enter a username and a password and click on the gray button “Create”. After you take this step you will be transferred to another page, where you can choose the permissions of the user you have created and the sections to which he/she will have access. After you update the changes you have just chosen, you will be transferred to the starting point and you will see the newly-created account listed with a radio button and the granted permissions.

Edit a CP User’s properties

To Edit a CP User’s properties, you should mark one of these users by clicking on the appropriate radio button and then click on the gray button “Edit”. After you take this step you will be transferred to another page, where you can choose the permissions of the user you have created and the sections to which he/she will have access. After you have made your choices, you must click on update in order to save the changes and to be returned to the starting page.

Delete a CP User

To Delete a CP User, you should select the CP User by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Delete”. Please note that multiple selections are not possible. After you click the button, the page will reload, excluding the CP User account that you have just deleted.

News and Updates

Under this section you will always find news regarding the Control Panel and the activity of our company as a whole. We recommend that you check this section often in order to keep in touch with the latest changes and upgrades. Whenever something new has been implemented in the system, you will always find a good description in the news section.

File Manager

The File Manager is a tool which provides FTP access to your hosting account through the Control Panel without the use of any third-party FTP Programs. This is a really useful way to upload, edit or delete any files from your site if you do not have any other possibilities, for example if you have only a computer without the appropriate programs installed and an Internet connection at your disposal, or if you are not at home and you can only use the Internet. The most common options that you can use with a normal FTP Client are interceded and integrated into the File Manager to help you accomplish your tasks quickly and efficiently.

This section is especially designed to provide as much information about your files as possible. When you first click on File Manager, you will be automatically positioned at the root folder of your hosting account. From then on you can choose where to go; all you need is a single mouse click. It is very important to understand the directory structure of your hosting account, thus making your work easier. The root folder provides access to the files uploaded for your main site available at /www for http://yourdomain.com and all the sub-domains that you have created; for example, if you have created a sub-domain http://mysub.yourdomain.com, then you should look and upload the files for this sub-domain at the /mysub folder. Also, your /_backups folder is to be found here. If you open your File Manager for the first time and you haven’t created any sub-domains, you should see only the /www, /MyFiles and /_backups folders. One click on /www takes you to the folder where you should upload your files for http://yourdomain.com. Please note the following points:

You have no permissions to modify your files in the root folder, and this is why you can only browse through the folders. You will be granted permissions for any action once you have entered any of the folders, for example /www or the folder for any of your sub-domains.
We recommend that you use the /_backups folder only through the provided section in the Control Panel.

The design of the File Manager provides the type of the item on every row; in this case you only see folders. When you enter any of the folders, you will see the special icons provided for the different types of files. You will also see the permissions set for all the folders, the user who has created them, their size and the last modification date. In order to enter any of these folders, you should click on the name of the folder.

Once you have entered the /www folder (or any of the other folders), you will see all the files with the associated icons, and most importantly you will see the file actions area, which is to be found at the bottom of the File Manager page. The Web tool provides you with the Create File, Create Directory, Upload and Rename files, and Change permissions opportunities. You can also use the common file operations Cut, Copy, Paste and Delete.

When working with the File Manager, you should notice the following issues:

When you click on any folder, you will enter its contents after a reload of the browser.
When you click on a file which contains any type of text, you will open it for editing after a reload of the browser. After you finish your changes, you should click “Save” to save the changes and return to the folder where this file is located.
When you click on any other type of file, you will be prompted to download it. If you open an image file, you will be able to see the picture by clicking on it.

Here is a description of the file operations available for you in the File Manager:

Delete a file

To Delete a file, you should first select an item from the current folder; this can be a file or a folder. Selecting is done by marking the checkbox, available at the beginning of every row. Please note that you can make multiple selections, or you can select all the items by clicking the checkbox right next to the labels of the columns, available at the top of the page. By clicking it twice you will deselect all the items. After you have made the desired selection, you should click on the gray button “Delete”. After you confirm, the page will be reloaded and you will see that the selected files are missing.

Cut and Paste a file

To Cut and Paste a file, like the common operation from MS Windows, you should select one or more items as described above and then click the gray button “Cut”. The page will be reloaded and you will have the opportunity to Paste the cut files in any directory of your choice; you can make a new cut selection and then do the same finishing operation by clicking on the gray button “Paste”. If you paste the files into a different folder than the one from which you selected and cut them, the files will be deleted from their original location and actually moved to the new location where you have pasted them.

Copy and Paste a file

To Copy and Paste a file, like the common operation from MS Windows, you should select one or more items as described above and then click the gray button “Copy”. The page will be reloaded and you will have the opportunity to Paste the cut files in any directory of your choice; you can make a new copy selection and then do the same finishing operation by clicking on the gray button “Paste”. If you paste the files into a different folder than the one from which you selected and copied them, the files will be only copied from their original location.

Dearchivate

A quite useful option, which allows you to upload your site in seconds, without having to upload each and every file you have. This option works this way: Upload your Archive file, then mark its check box and then click on the grey button Dearchivate. This command will extract all the files from this archive into the current folder. We advise you to create some test directories first and to test the option there alone, in order not to overwrite your whole site by mistake. Taking into account that the archive file could be more than ten times smaller than the actual file size of the whole site, this would be a fast way to accomplish the upload. Here are the archive formats, supported by our Dearchivate option:

.zip, .rar, .tgz, .tar.gz, .tar.bz2, .tbz2, .tar, .bz2, .gz

Create a File

To Create a File, an empty file with any extension (for example: .txt, .html), just type the desired file name in the white field right next to the “Create File” label, positioned at the bottom of the page, and click on the gray button “Create”, located at the end of this very row. The page will be reloaded and the newly-created file will be listed.

Create Directory

To Create Directory, just type the desired folder name in the white field right next to the “Create Directory” label, positioned at the bottom of the page, and click on the gray button “Create”, located at the end of this very row. The page will be reloaded and the newly-created folder should be listed.

Upload a File

To Upload a File, a file from your local computer, first you have to click on the Browse button, located right beside the field and label “Upload File”, located at the bottom of the page. After you click on this button, you will see a new browse window, where you can select the desired file from your computer and then click “Open”. After you click “Open”, you will see the absolute path to your file filled in the white field next to the button “Browse”. Right now all you will have to do is to click the grey button “Upload”, located at the end of this very row. The page will be reloaded to include the file you have just uploaded in the file list. Please, note that you can upload only one file a time and simultaneous file uploading is unfortunately not possible. If you want to upload whole folders or multiple files, you should use a more advanced FTP client.

Rename a File or a Folder

To Rename a File or a Folder, you should use the interface provided at the very bottom of the page. Right next to the label “Rename” you should find a combo box containing the names of all your folders and files in the current folder. After you make your selection from the combo box, you should type the desired new name of the item you have chosen in the white field right next to the combo box and then click on the gray button “Rename”, located at the end of this very row. The page will be reloaded to list the renamed file or a folder with the new chosen name.

Change the Permissions

You can change the permission settings for every file or directory, which are positioned in the /www directory, or within any of your sub-domains. The permission settings consist of 3 bits, for example 775. Every digit represents user permissions, the group permissions and the other permissions. Each bit in the three groups is assigned a number:

r = 4; w = 2; x = 1.

By adding these bits together (they have unique sums), you can specify how to set the permissions (there are no + or - features using the numeric mode). To set permissions so you yourself and other users in your group can read, write, and execute a directory, and so others can only read and execute it, would go as follows:
Choose from the drop-down box the file or the directory, which you want to change the permissions to. Then choose a number from the next drop-down box, in this example 755. Then click on the grey button “Change It”. The changes will be applied immediately and you will see the changes directly in the File Manager, in every file’s row.

More Info

Please note that it is not obligatory for you to use this File Manager as your primary or only FTP client, and you can always use a third-party FTP client, given that the different programs cannot possibly interfere with this File Manager.

Mail Manager

This section provides the opportunity to create e-mail accounts, edit their options or delete any of them. You are provided with an unlimited quota; you can create unlimited e-mail accounts and set an auto-responder, forward them to any other e-mail address or set different filters such as automatic moving to folders or automatic blocking. You can also set any of these e-mail accounts to be a Catchall account, which means that if anyone sends you an e-mail at a non-existent account, but with your domain, for example an e-mail at test@yourdomain.com, this message will be received in the Inbox of the Catchall account. However, it is not obligatory to choose this option; it simply offers you the advantage of not missing any e-mails.

Here is a detailed description of the options available in the Mail Manager:

Create a new e-mail account

To Create a new e-mail account, you should enter the name of the account in the field right next to the label “New account” at the bottom of the page. Please enter only the name of the account, without the additional part - @yourdomain.com, which is added automatically. After you have entered the account name, please enter a desired password twice and click on the gray button “Create” just below the fields you have just filled in. The page will be reloaded to include the new e-mail account. After you have created the account, you can always edit its options or delete it at any time. Immediately after you have created this e-mail account, you will be able to send/receive mails with it.

Edit an e-mail account

To Edit an e-mail account, and set various options for an e-mail account, you should select the account by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Edit”. Please note that multiple selections are not possible. Once you have entered the edit account section, you will be able to do the following:

To set an Auto-responder function, enter a text in the large white field located just below the label “Auto-responder”. After you have written the text, select the radio button just above the text field, right next to the label “On” and then click on the gray button "Update", which is located just below the white field. The current page will be reloaded and the changes you have requested will be applied. After this, everyone who has sent an e-mail to the appropriate e-mail account will automatically receive an e-mail containing your auto-respond message.
To set Forwarding, this means that, to have your mails automatically forwarded to another mail box(es), you should do the following: enter the e-mail addresses in the white field just below the label “Forwarding” and if you want to input multiple e-mails, separate them using the characters “;”, “:”, “,” or an “Enter” stroke. After you have entered the e-mails, select the radio button just above the text field, right next to the label “On” and then click on the gray button “Update”, which is located just below the white field. After this, your changes will be applied and the forwarding will take place.
To Change the password, you have to enter your old password and the new password twice in the appropriate section, just below the label “Change Password”, and then click the gray button “Update”.
To Set different filters for any e-mail accounts, you should do the following: under the appropriate section at the bottom of the page you should follow the described steps in order to achieve your goal. The first step, Step One, is entering the e-mail accounts for which you wish to apply filters. This should be done in the white field, just below the label “Account(s)”. You can enter multiple e-mail addresses, if you wish to apply to all the same filters [??]; in this case you should separate them using the characters “;”, “:”, “,” or an “Enter” stroke. After you have entered the addresses, you should choose what they should be filtered by; you can choose between filtering by pattern, by domain or by user. By pattern means that the filter can look for a specific part in the sender’s address of the e-mails you receive. When this is found, then the filter you have chosen is activated. In this case you shouldn’t enter an e-mail address in the account(s) field, but the pattern that the filter will be looking for. By domain means that the filter will be applied for all e-mail messages, whose “domain” part, e.g. the part after the “@” character, is to be found. For example, if you have set a filter for example@domain.com, then the filter will be applied for all the e-mails, ending with “domain.com”. By user means that the filter will be applied only for the messages whose sender’s address exactly matches your filtered account. After you have chosen the filter type, you should choose the filter action. Block means that all the mails whose sender’s address matches the filtered account will be blocked, e.g. will not arrive in your Inbox at all. This is quite useful when you receive a lot of spam, especially from different e-mail addresses with the same domain. Move to means that all the e-mails whose sender’s address matches the filtered account will be automatically moved to a folder of your choice; this folder can be any of the folders that you have by default or that you have created. After you have chosen the appropriate action and possibly a folder, you should click on the gray button “Update”. This will add the filtered account to a list which can be found at the bottom of the page. However, this is not enough to activate the desired filters; for this you must proceed to Step Two, select the radio button right next to the label “On” and click on the gray button “Submit”. After this the filters will be activated. You can delete or edit any of the filtered accounts at any time. This can be done under Step Three; you should mark an account of your choice from the list mentioned above and then click the gray “Edit” or “Delete” buttons. If you click “Edit”, you will be transferred to a page where you will be able to set the same options as in Step One. If you click “Delete”, the filtered account will be deleted, thus removed from the list at the bottom of the page.

When you create a mail account, all the options are set with default values.

Delete an e-mail account

To Delete an e-mail account, you should select the account by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Delete”. Please note that multiple selections are not possible. After you click the button, the page will reload, excluding the e-mail account that you have just deleted.

Choose a Catchall e-mail account

To Choose a Catchall e-mail account, open the combo (drop-down) box, which is located right next to the label “Selected account” and just below the label “Select a Catchall e-mail account”. Inside the combo box you will find all the e-mail accounts you have created so far. In order to choose a Catchall e-mail account, choose any of these accounts in the combo-box and click on the gray button “Select”, located just below the combo box. After you click the button, the page will reload to select your desired Catchall e-mail account.

Mailing lists

A mailing list is a list of people who subscribe to a periodic mailing distribution on a particular topic. On the Internet, mailing lists include each person's e-mail address rather than a postal address. Mailing lists have become a popular way for Internet users to keep up with topics they're interested in. Many software producers and other vendors are now using them as a way to keep in touch with customers.

This section is designed for you to create and delete mailing lists. Here is what you can do inside:

Create a Mailing List

To Create a Mailing List, choose a name and write it down in the white field, which is located right beside the label “List Name”. Please, enter only the name of the mailing list, without the additional part - @yourdomain.com, which is automatically added. After that pick a password and write it twice; after you do this click on the grey button “Create”. The page will reload to include the newly created mailing list.

Delete a Mailing List

To Delete a Mailing List, you should select the mailing list by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Delete”. Please note that multiple selections are not possible. After you click the button, the page will reload, excluding the mailing list account that you have just deleted.

Resources

Under this section you will be able to see an overview of the resources usage made available to you when you register with us. You will be able to view the Disk Space usage, the count of the installed Sub-domains, FTP Accounts, Mail Boxes, Mailing Lists, Databases and the traffic you have generated working with the hosting account. However, a brief overview of the Resources usage is always available on the left side of the screen whenever you use the Control Panel.

Backup

The Backup option is something really useful which you can use as often as you like. It is important as well, especially if you host a business site, where no mistakes or downtimes should occur. We strongly recommend that you use this as often as needed.

The backup principle is the following: the backup engine makes a copy of your /www folder as well as all the other folders for the sub-domains you may have installed. After this, the files are archived with an appropriate name and the archive file is put in the /_backups folder, which is located in your root folder along with /www and the other folders belonging to the sub-domains. Under this section you will be able to see all the backups you have made along with the backup dates. The files will also be available for you to see using any third-party FTP Client.

Here is what you can do within this section:

Create a Backup

To Create a Backup, positioned in this section just click on the gray button “Create”, located at the bottom this page. The page will be reloaded to include your newly-created backup file.

Recover a Backup

To Recover a Backup, you should select the backup by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Recover”. Please note that multiple selections are not possible. This will return the state of your folders just the way you have backed them up on the appropriate backup date. Please proceed with care before recovering from a backup in order not to lose any of your data.

Delete a Backup

To Delete a Backup, you should select the backup by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Delete”. Please note that multiple selections are not possible. You will have to agree with your delete action, choosing from “Yes” or “No” buttons and after you click one of these buttons, the page will reload, excluding the backup that you have just deleted.

Error Page

Under this section you will have the opportunity to set specific error messages for your domain or any of your sub-domains. This means that when someone tries to access a non-existent page within any of your domains, you will see a page with the specific message that you have created here. This is very useful when you host pages with different languages or when you need to do additional redirecting when someone tries to look for a page you actually have, but does not quite manage to type the name correctly.

Here's how it works: when you open the section, you will see your domain and any sub-domains that you may have. You should select an item by marking a radio button of your choice, located at the beginning of every row. After you make your selection, you should click the gray button “Edit”. After you do this, you will be transferred to another page, where you will find a large white field which should be filled with the desired text. You should click the gray button “Save” when you finish with the text and this will transfer you back to the starting point. Please note that opting for Custom error messages is not obligatory. You will always be able to undo the action by updating the field with empty text.

FTP Manager

The FTP Manager provides the opportunity for creating additional FTP Sub-accounts. Very often the hosting account is used by many people, for example you could assign a separate sub-domain for each of your friends. In order to upload their files, the people would need FTP access, if they are not using the Control Panel and in principle you will have to distribute your main FTP account, which are the username and password for the Control Panel - but sometimes this can be dangerous, security-wise. That is why it is strongly recommended that everyone who uses the hosting account have their own FTP sub-account. You can grant specific permissions to each of these accounts for increased security. Please note that these accounts are not the same as the CP Users accounts, which can also be created in the Control Panel. You can use the FTP sub-accounts with any third-party FTP client.

In order to:

Create an FTP Sub-account

Create an FTP Sub-account, please write the desired username and password in the appropriate fields at the bottom of the page and click on the gray button “Create”. After you have taken this step, you will see a directory browser, where you should select the root directory for this FTP sub-account; this means that this user can have specific permissions, e.g. to have access to one directory and all directories down, but no directories up. For example, you can make a separate FTP sub-account for each of your sub-domains, which will be able to read/write only within the folders of the selected domain or sub-domain’s folder. After you make your directory selection, click "submit" for the page to be reloaded to include your newly-created FTP Sub-account. You will also be able to log in right away with this account using any third-party FTP client.

Delete an FTP Sub-account

Delete an FTP Sub-account, you should select the account by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Delete”. Please note that multiple selections are not possible. After you click the button, the page will reload, excluding the FTP Sub-account that you have just deleted.

Redirect URL

The Redirect URL function provides a little scripting help for people who are not really familiar with scripting, but have developed (for example) a portal site or use the names of the sub-domains with other sites. The principle is the following: a sample index file is put in any folder of your choice, it can even be put in the /www folder, or any of the root folders for your sub-domains. This index file contains the actual redirecting script, and when someone opens the appropriate folder, the browser automatically redirects him to the desired point.

In order to use your Redirect URL option, you should enter the desired target URL into the white field located right next to the label “URL: http://”. After you have filled in the field, you should choose a folder into which the index file will be put. When you first open this section, the /www and the folders for your sub-domains (if any) are displayed. You can freely browse through them until you find the desired folder and, making sure that you have the white field mentioned above filled in, click the gray button “Create”, located at the bottom of the page. This is all you have to do in order to turn this redirect option on. You can always delete the index file from the directory you have redirected from the File Manager or using any third-party FTP programs.

Network Tools

Under this section you will be able to look for possible error solutions when you experience network problems. Inside you will be able to receive a ping output to a specific IP address, being able to set how many packets must be sent. You will also be able to receive a traceroute output and issue an NS Lookup command with its appropriate record type.

In order to:

Issue a ping command

Issue a ping command, type the desired IP address in the appropriate field, pick a number for the sent packets and click the gray button “Submit”. A new window with the results will be opened. You can also type a domain name instead of an IP address.

Issue a traceroute command

Issue a traceroute command, type the desired IP address in the appropriate field and click the gray button “Submit”. A new window with the results will be opened. You can also type a domain name instead of an IP address.

Issue an NS Lookup command

Issue an NS Lookup command, type the desired IP address in the appropriate field, pick a record type and click the gray button “Submit”. A new window with the results will be opened. You can also type a domain name instead of an IP address.

Secure server

In order to have an SSL certificate installed, please contact our support team for more details and instructions.

Counter

In this section you will be able to choose and install a counter for your main domain, or for any of your sub-domains. In order to do this, select any of the counter styles by selecting the appropriate radio button and then select the domain or sub-domain for which the counter setting will be applied. After you have made your choice and you have clicked the gray button “Submit”, the changes will be applied and you will be transferred to the same page. The installation itself is actually the copying of the file counter.php into the appropriate folder of your main or sub-domain. After this you can monitor the hits on any of your site pages by including this line into the site file:
<? include(“counter.php”);?>.
After this you will have to modify the counter.dat file and set the counter´s initial counter value, to which the counter will begin to add. You can modify the file using the File Manager or using any third-party FTP client. If you do not do this, the counter will not work.

Now the page text:
More Info: The counter was copied into your folder and its name is counter.php. You can import it whenever you´d like into every file using this line: <? include(“counter.php”);?>. In order to modify the initial value of the counter, simply open via the File Manager the file counter.dat and input the appropriate value, to which the counter will begin to add.

Site Statistics

This section provides access to detailed statistics, available at all times for you and for any of your domains and sub-domains.

In the main domain of your hosting account, or in any of the sub-domains that you have created, there is a folder named /stats, which contains the statistics for the appropriate site. In order to see them, click on the “View Statistic” [Statistics??] link, available next to all your domains and sub-domains.

If this folder is deleted, whether by accident or on purpose, you should recreate it in order for the statistics to begin to be recalculated again. If this folder is deleted, all the statistics archives will be lost. The statistics engine recalculates the statistics once every 24 hours.

Front Page

Your hosting account is fully compatible with MS FrontPage, however in order to use it with the program, you must have FrontPage Extensions enabled. Without this, FrontPage and the server where your hosting account resides will not be able to negotiate with each other, thus making FrontPage unusable for you. Upon registration, the FrontPage Extensions for your domains and sub-domains are disabled by default.

When you open this section, you will see your main domain, along with the sub-domains (if any) listed with their appropriate FrontPage Extensions status: enabled or disabled.

In order to:

Enable the FrontPage Extensions

Enable the FrontPage Extensions, you should select a domain by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Enable”. When you enable the FrontPage Extensions for your main domain, the Extensions are enabled immediately. If you do this for any of your sub-domains, you will have to wait five minutes for the task to be completed.

Disable the FrontPage Extensions

Disable the FrontPage Extensions, you should select a domain by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Disable”. When you disable the FrontPage Extensions for your main domain, the Extensions are disabled immediately. If you do this for any of your sub-domains, you will have to wait five minutes for the task to be completed.

More Info

FrontPage’s behavior is sometimes unpredictable, and various problems between the program and the server arise. In case you have problems such as no connection to server, or any type of unknown errors, always try to disable the Extensions and then to enable them again through the interface provided in this section. This is in most cases caused by the fact that the files become corrupted and FrontPage is always a wayward program. This operation can fix all kinds of problems related to your site created by using FrontPage and all its functions, so we recommend that you always try this first.

It is also impossible to use the protect function from the Control Panel in conjunction with the FrontPage Extensions, e.g. you cannot protect any folder from a domain whose FrontPage Extensions have been enabled. This is not something that can be predefined; these are issues caused by the incompatibility between MS FrontPage and certain parts of the Linux OS. Please read the help section for Protect in order to receive more information on this matter.

Database manager

Upon registering with our company you received a hosting account, including three separate databases available for you to create. These databases can be of two types, in case you wish to write or use different applications: MySQL and PostgreSQL. Databases are most often used in combination with PHP or Perl scripts; for example, you can download a free PHP-based forum from the Internet and create a database here to be used with the forum.

When you open this section, you will see all your databases listed, if you have such, with their appropriate status: OK or down, and their type.

In order to:

Create a new Database

Create a new Database, pick a name of your choice and write it in the field right next to the label “Database Name”. After you have typed the name, you should choose the type of the database in the combo (drop-down) box, located just below this field. After you have made your choice, click on the gray button “Create”. The page will be reloaded to include the newly-created database.

Delete a Database

Delete a Database, you should select the database by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, please click on the gray button “Delete”. Please note that multiple selections are not possible. You will have to agree with your delete action, choosing from “Yes” or “No” buttons and after you click one of the buttons, the page will reload, excluding the database that you have just deleted.

Protect

Under this section you are able to select folders from your account and to associate a username/password protection function with them. This means that when someone tries to access certain folder from your hosting account, he will have to enter a username/password combination in order to browse the contents of the folder. This option is identical to the NTFS protect function in MS Windows NT. This is quite useful when you have certain parts of your website that are not meant for all to see, for example a statistics page or an administrative page.

It is very easy to set this protect function via the provided interface in this section, however before giving any further explanations, there is one major compulsory exception rule that must be followed: you cannot protect any folder from a domain or sub-domain whose FrontPage Extensions have been enabled. This is caused by certain incompatibility issues between MS FrontPage and the Linux OS. The protecting interface has been developed so that it does not allow this as an option; however, this is something which is really important to know.

Here is what you can do in this section:
To Create a new directory Protect, you should type the desired username and the desired password twice. Then click on the gray button “Create”. After you have done this successfully, you will be transferred to the next screen, where you will be able to choose the directory you wish to protect. Please note that the domain or the sub-domains on which the FrontPage Extensions have been installed will not be available for selection. This is a precaution taken because of the above-mentioned incompatibilities.

MX Records

Your hosting provides yet another really useful option for those of you who cannot afford any downtime of the mail server or missed e-mails. Generally this is more a precautionary rather than an obligatory option; if you want to be absolutely sure that you get every single e-mail, then you can go for setting another MX records to your domain.

Here is an illustrative scenario – for instance, if you have a friend who works with servers and can provide you with the IP address of one of his servers, you can use this server to receive your mail in case your primary mail server (our server) is down. You will only have to type the MX name in the white field, located right next to the label “MX Name” and the IP address of this other server at lower field. Then you should click on "Create" and wait 5 minutes until the changes are applied. For example, the name of your primary mail server is mail.yourdomain.com and its IP address is the IP address of the server.

You can always delete any of the newly-created MX records by selecting a radio button’s item through the main MX records page and clicking on the gray button “Delete”. The selected MX records will be deleted immediately.

Sub-domains

The sub-domains are a very useful way to extend your Internet site or host multiple sites within one hosting account. Sub-domains are domain names with the form, anything.yourdomain.com. By definition, a sub-domain should not have the prefix of "www". For every sub-domain there is a folder, located in the root folder, on the same level as /www, which will contain all your sub-domain site files. You can easily test and see this with the File Manager.

When you open this section, you will see the sub-domains (if any) listed with their appropriate status: OK or down.

In order to:

Create a sub-domain

Create a sub-domain, pick a name of your choice and write it in the field right next to the label “Subdomain Name” [better to have "Sub-domain Name"?]. After you have made your choice, click on the gray button “Create”. The page will be reloaded to include the newly-created sub-domain. After this, a folder will be created with the name of the sub-domain without the part .yourdomain.com, which will be placed in the root folder. Inside this folder you will have to put all your files, which will be the site files for the appropriate sub-domain.

Delete a Sub-domain

Delete a Sub-domain, you should select the sub-domain by marking a radio button of your choice, located at the beginning of every row. After you have made your selection, click on the gray button “Delete”. Please note that multiple selections are not possible. After you click the button, the page will reload, excluding the sub-domain that you have just deleted. The sub-domain folder and all its contents will also be deleted.

Park domains

In this section you will be able to park any domain of your choice to your main domain. Parking a domain means redirecting to another domain; for example, if you have a hosting account with domain1.com and you have additionally bought domain2.com and you want to be directed to domain1.com whenever you type www.domain2.com or domain2.com in the address bar of any Internet browser, then you must park it. In order to do this, you must type the new domain which you want to park to your current [?? domain?] into the only field in this page and then click the gray button “Submit”. In the example, you should type “domain2.com”. This issue [?? right word?] will be automatically transferred to our servers and the domain will be parked. This is when you will have to take the second step of the parking process: you must modify the new domain´s DNS records to match exactly the DNS records of the domain you are parking to, e.g. your main domain. In case you do not know the DNS records for your main domain, please contact the support site for more information or try issuing an NS Lookup command – this option is available in the “Network Tools” section. Modifying the DNS records for your new domain name is achieved mostly at the web pages of the domain name registrars, from whom the domain names are bought. In your case, you will have to contact your registrar and request the changes.

Please note that, without this second step, the parking process will never be successful; you will also be unable to park a new domain to any of your sub-domains.